Shipping policy
At SERUL, we're committed to getting your portable dog water bottle to you as quickly and safely as possible, so you and your furry companion can stay hydrated wherever your adventures take you.
Shipping Destinations & Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 4–14 Business Days |
| United Kingdom | 4–10 Business Days |
| Canada | 4–13 Business Days |
| Australia | 3–7 Business Days |
| Europe | 4–11 Business Days |
| Other Countries | 4–12 Business Days |
Delivery times are estimates and may vary due to customs clearance, carrier delays, weather, or peak seasons.
Processing Time
Our fulfillment team carefully prepares every order within 48 hours before it is handed over to our shipping partner.
Orders placed on weekends or public holidays will begin processing on the next business day.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
Simply follow the tracking link provided in the email to monitor your package's journey from our warehouse to your doorstep.
If you have any questions regarding your shipment, feel free to contact our support team—we're always happy to help.