FAQ

1. What products do you sell?

SERUL specializes in practical hydration accessories for dogs, including our portable dog water bottles designed for walks, hiking, traveling, road trips, camping, park visits, and everyday adventures. Our products make it easy to keep your dog hydrated anytime, anywhere.

2. Where do you ship?

We currently ship throughout all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico.

At this time, international shipping is not available.

3. What are your shipping options and delivery times?

Choose the option that fits your needs:

Express Shipping (3–6 Business Days) — $20
Priority delivery with full tracking.

Free Standard Shipping (7–14 Business Days) — FREE
Available on every order with no minimum purchase.

Standard Shipping (7–14 Business Days) — $10
Affordable shipping with tracking included.

Delivery estimates exclude weekends and holidays.

4. How are your products packaged?

Every SERUL portable dog water bottle is carefully inspected before shipping and securely packaged to prevent damage during transit.

Our leak-proof bottles are packed to arrive clean, protected, and ready for your next adventure with your pup.

5. What is your return policy?

We accept returns within 30 days of delivery.

Items must be:

Unused
In original condition
Returned with original packaging

Please contact our support team before sending any return.

Customers are responsible for return shipping unless the product arrives damaged, defective, or incorrect.

6. Are your water bottles safe for dogs?

Absolutely.

Our bottles are made from pet-safe, BPA-free materials and designed for everyday outdoor use. They're lightweight, durable, leak-resistant, and easy to clean, providing safe hydration wherever you and your dog go.